Refund policy
At WOOIPTV.com, customer satisfaction is important. This Refund Policy explains when refunds are available and under what conditions.
1. Eligibility for Refunds
You are eligible for a refund within 7 days from the date of purchase only if:
- You are unable to activate your subscription
- The activation code provided by us does not work
- Our customer support cannot resolve the issue
Refunds will be issued to the same payment method used during purchase (PayPal).
2. Cases Where Refunds Are Not Granted
Refunds will not be provided in the following cases:
- You have used the subscription for more than 7 days
- Your device is incompatible or blocked
- Your internet connection is unstable, slow, or does not meet IPTV requirements
- You provided incorrect device information during purchase
- Server interruptions caused by third-party providers
- You fail to follow instructions provided by support
- You request a refund after full activation and usage of the service
3. Technical Issues
Before requesting a refund, you must allow our support team to troubleshoot and assist in resolving any technical issues.
We may request screenshots or device information for diagnosis.
4. Process for Requesting a Refund
To request a refund, contact us at:
Your email must include:
- Full name
- Order number or payment transaction reference
- Description of the issue
Refunds will be processed within 3–7 business days after approval.
5. Chargebacks
Unauthorized chargebacks will result in:
- Immediate termination of the subscription
- Permanent block from using our services
- Reporting of the dispute to PayPal with evidence of service delivery
6. Changes to Refund Policy
WOOIPTV.com may update this Refund Policy at any time. Updates take effect immediately upon posting.